Effective May 7, when a supplier invoice enters “Match Exception” status due to insufficient funds on a purchase order, resulting in a “Tolerance Exceeded” exception, a new escalating notification process will be used to promote timelyreview, resolution, and release of payment to suppliers.  

Workday will now send a series of automated notifications that escalate over time: 

• After 21 days, an email will be sent to the requisition requester. 

• After 28 days, an email will be sent to the requester and their manager. 

• After 35 days, a final reminder will be sent to the requester and their manager. 

 When you receive a notification, take action to resolve the exception by adding funds to the existing purchase order via a change order, or creating a new purchase order for “Bill Only” or “Punch Out” orders. This will prevent any payment delays and ensure suppliers are paid on time. 

Campus departments are encouraged to ensure their teams are aware of this process update and review supplier invoices in Match Exception status in a timely manner. Invoices can be monitored using the Supplier Invoices in Match Exception by Organization – CR report. 

Need Help? 

To check the status of any submitted requisitions, contact Accounts Payable by commenting on the invoice or emailing erp.invoices@gatech.edu.