Structuring Healthcare Fantasy to Ease Clinical Reality: Simulation as Tool for Culture Change

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Moving from a physician-centered practice to a care-team practice is a huge challenge, yet it’s critical in implementing patient-centered medical home models. This presentation will share how one group used mock-ups and simulation to help the care team from a federally qualified health clinic create a shared vision and culture change. Presenters will share the strategy for creating and engaging in the simulation and how those results were used to create the configuration for a newly renovated team hub that expressed the shared vision of the team. The simulation process allowed the care-team members to see each other in action and gave them a deeper, more insightful understanding of their behavior and spontaneous interactions with their colleagues, as well as the overall process.

  • Learn the critical cultural aspects of patient-centered medical home teams.
  • Identify cultural barriers to team-based care.
  • Explore mock-up and simulation techniques.
  • Obtain the keys to successfully shifting team-based cultures.

Jennifer DuBose, EDAC, LEED AP, Associate Director, SimTigrate Design Lab
Kim Case, MSN, MPH, APRN, CPNP, Director of Quality and Risk Management, Mercy Care
Ross Westlake, EDAC, MS, Knowledge and Insights, Herman Miller
Lisa Lim, MSc, Architectural Designer/Researcher, SimTigrate Design Lab



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    Fletcher Moore
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