Event Coordinators' Network - Customer Service Excellence

Event Details
  • Date/Time:
    • Wednesday June 21, 2017 - Thursday June 22, 2017
      11:00 am - 12:59 pm
  • Location: Scheller College of Business, Room 311
  • Phone:
  • URL:
  • Email:
  • Fee(s):
    N/A
  • Extras:
Contact

Serena Wallace
404.385.3426

Summaries

Summary Sentence: Service excellence is at the core of every profession. This interactive session explores how we can proactively exceed in expectations and create valued behaviors to enrich relationships.

Full Summary: Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers.

Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will: - Explore the meaning of service excellence the Georgia Tech way
- Discover valued behaviors that promote enriched service relationships
- Learn service techniques that proactively exceed your customer’s expressed and implied needs
- Utilize a conversation guide to initiate service excellence dialogue in order to align yourself with leadership
This highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace. Attendees are encouraged to bring their lunch. RSVP Required.

Additional Information

In Campus Calendar
Yes
Groups

Special Events

Invited Audience
Faculty/Staff, Public, Undergraduate students
Categories
No categories were selected.
Keywords
ECN Events, ECN, Event Coordinators' Network, Office of Institute Special Events and Protocol
Status
  • Created By: Stephanie Sigler
  • Workflow Status: Published
  • Created On: Jun 1, 2017 - 8:49am
  • Last Updated: Jun 1, 2017 - 10:21am