SCL Course: Measuring and Managing Performance in Supply Chain and Logistics Operations

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Develop effective supply chain performance measurement processes to drive alignment across the corporation. Corporations often struggle with a lack of alignment between financial goals and operational metrics. Additionally, today’s information technology often overwhelms management with data and metrics. In this 3-day course you will learn how to develop metrics that synchronize supply chain and logistics metrics with key company financial metrics and goals. Through coursework and hands-on exercises, students learn to tailor metrics and measurement processes to focus on the most important aspects of the operations and overall corporate goals. As part of the course, performance dashboards from participating student companies and best-in-class organizations will be critiqued. The methods learned in the course are intended to be immediately put to use in the corporate environment.


  • Chief Supply Chain Officers
  • Executive Vice Presidents of Supply Chain
  • Executive Vice Presidents of Procurement
  • Company Owners
  • Logistics Service Providers
  • Consultants
  • Vice Presidents of Sales Operations
  • Vice Presidents/Directors of Process Improvement
  • Executive/Senior/Vice Presidents/Directors of Supply Chain
  • Executive/Senior/Vice Presidents/Directors of Logistics
  • Executive/Senior/Vice Presidents/Directors of Procurement
  • Executive/Senior/Vice Presidents/Directors of Manufacturing
  • Executive/Senior/Vice Presidents/Directors of Distribution


  • Strategic Value of Measuring & Managing Corp Performance
  • Designing a Performance Measurement Architecture
  • Exercises to Illustrate How to Design a Supply Chain and Logistics Services Performance Dashboard
  • Discussions on Technology Issues: Applications for Building Dashboards, Mobile reporting and Big Data Analytics
  • Discussions on Cultural Issues such as Results-Oriented Work Environments (ROWE), Performance-Based Incentives & Human Talent Evaluation, and Managing Performance of Business Partners


Participants receive a course notebook.


Maria Rey-Marston successfully combines academic, consulting and applied research activiaties. Her research and consulting focus is on the design and use of performance management systems, both within intra-firm processes and for inter-firm relationships. Her academic and teaching activities are centered on supply chain strategy, outsourcing and inter-firm relationship management, and the strategic connection between supply chain and financial performance.Since 2012, Maria is Chief Executive Officer of Periphery Labs, a Serenbe GA -based firm that specializes in service innovation and periphery management (networks of external business relationships). She is Senior Advisor with MRM+Partners, leading the Supply Chain Strategy practice of the firm. Her academic and teaching activity is conducted from the Supply Chain & Logistics Institute at Georgia Tech, where she has been affiliated since 1995.
  • PhD, Performance Management (Cranfield School of Management, Bedford, UK)
  • MSc International Logistics and Supply Chain Strategy (EMIL Program, Georgia Institute of Technology, Atlanta, GA, USA)
  • MA, International Affairs, Javeriana University and Universite de Paris IV
  • Diploma, Science and Technology Project Management (Universidad de Sao Paulo, Brasil)
  • BS, Economics (Universidad del Rosario, Bogota, Colombia)


  • Workflow Status: Published
  • Created By: Anita Race
  • Created: 04/22/2014
  • Modified By: Fletcher Moore
  • Modified: 10/07/2016


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