{"693331":{"#nid":"693331","#data":{"type":"external_news","title":"It\u2019s Getting Harder to Return Things\u2014and It\u2019s Making Shoppers Mad","body":"","field_subtitle":"","field_summary":[{"value":"\u003Cp\u003E\u003Cstrong\u003EIt\u2019s Getting Harder to Return Things\u2014and It\u2019s Making Shoppers Mad\u003C\/strong\u003E\u003C\/p\u003E","format":"limited_html"}],"field_summary_sentence":"","uid":"36123","created_gmt":"2026-10-20 15:35:05","changed_gmt":"2026-10-20 15:35:05","author":"Catherine Barzler","boilerplate_text":"","field_publication":"","publication":"The Wall Street Journal","field_article_url":"","publication_url":"https:\/\/www.wsj.com\/business\/retail\/its-getting-harder-to-return-thingsand-its-making-shoppers-mad-38b2fc55","dateline":{"date":"2026-09-09T00:00:00-04:00","iso_date":"2026-09-09T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"groups":[{"id":"1188","name":"Research Horizons"}],"categories":[],"keywords":[{"id":"187927","name":"go-inthenews"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[],"email":[],"slides":[],"orientation":[],"userdata":""}}}