{"682948":{"#nid":"682948","#data":{"type":"news","title":"Help Desk Business Hours Update","body":[{"value":"\u003Cdiv\u003E\u003Cp\u003EEffective July 14, the Administrative Service Center (ASC) Tech Support team\u0027s business hours will be 8 a.m. to 5 p.m. at the Clough Undergraduate Learning Commons walk-up location. This change ensures consistency across campus service hours while maintaining the high-quality support that students, faculty, and staff rely on.\u0026nbsp;\u0026nbsp;\u003C\/p\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cp\u003EThe team remains dedicated to assisting with:\u0026nbsp;\u003C\/p\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cul\u003E\u003Cli\u003EVPN access.\u003C\/li\u003E\u003C\/ul\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cul\u003E\u003Cli\u003EEmail troubleshooting.\u003C\/li\u003E\u003C\/ul\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cul\u003E\u003Cli\u003EPassword resets.\u003C\/li\u003E\u003C\/ul\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cul\u003E\u003Cli\u003ETwo-factor authentication (DUO).\u003C\/li\u003E\u003C\/ul\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cul\u003E\u003Cli\u003EOther application-related issues.\u003C\/li\u003E\u003C\/ul\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cp\u003EIn-person tech support is available at Clough Undergraduate Learning Commons, Suite 215 (near Kaldi\u2019s Coffee).\u0026nbsp;\u003C\/p\u003E\u003C\/div\u003E\u003Cdiv\u003E\u003Cp\u003EYou can also receive support by using the chat feature on the webpage for immediate assistance, calling the ASC at 404.385.1111 Monday through Friday from 8 a.m. to 5 p.m., or submitting a Technology Request through the \u003Ca href=\u0022https:\/\/gatech.service-now.com\/asc\u0022 rel=\u0022noreferrer noopener\u0022 target=\u0022_blank\u0022\u003EAdministrative Services portal\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\u003C\/div\u003E","summary":"","format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cdiv\u003E\u003Cdiv\u003E\u003Cdiv\u003E\u003Cdiv\u003E\u003Cdiv\u003E\u003Cp\u003EEffective July 14, the Administrative Services Center Tech Support team\u0027s business hours will be 8 a.m. to 5 p.m. at the Clough Undergraduate Learning Commons walk-up location.\u0026nbsp;\u003C\/p\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E\u003C\/div\u003E","format":"limited_html"}],"field_summary_sentence":[{"value":"Effective July 14, the Administrative Services Center (ASC) Tech Support team\u0027s business hours will be 8 a.m. to 5 p.m. at the Clough Undergraduate Learning Commons walk-up location. "}],"uid":"36515","created_gmt":"2025-06-30 18:22:04","changed_gmt":"2025-07-07 00:13:44","author":"agauker6","boilerplate_text":"","field_publication":"","field_article_url":"","location":"Atlanta, GA","dateline":{"date":"2025-06-30T00:00:00-04:00","iso_date":"2025-06-30T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"hg_media":{"677330":{"id":"677330","type":"image","title":"Help Desk","body":null,"created":"1751463664","gmt_created":"2025-07-02 13:41:04","changed":"1751463664","gmt_changed":"2025-07-02 13:41:04","alt":"Photo of help desk office in Clough Undergraduate Learning Commons","file":{"fid":"261218","name":"Screenshot-2025-07-02-092727.png","image_path":"\/sites\/default\/files\/2025\/07\/02\/Screenshot-2025-07-02-092727.png","image_full_path":"http:\/\/hg.gatech.edu\/\/sites\/default\/files\/2025\/07\/02\/Screenshot-2025-07-02-092727.png","mime":"image\/png","size":362740,"path_740":"http:\/\/hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/2025\/07\/02\/Screenshot-2025-07-02-092727.png?itok=eeszk6aK"}}},"media_ids":["677330"],"related_links":[{"url":"https:\/\/administrativeservices.gatech.edu\/","title":"Administrative Services Center website"},{"url":"https:\/\/gatech.service-now.com\/technology","title":"Administrative Services Portal - Technology Requests"}],"groups":[{"id":"660358","name":"Administrative Services Center"}],"categories":[],"keywords":[],"core_research_areas":[],"news_room_topics":[{"id":"71871","name":"Campus and Community"}],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:agauker6@gatech.edu\u0022\u003EAlicia Gauker\u003C\/a\u003E\u003Cbr\u003EAdministrative Services Center\u003C\/p\u003E","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}