{"676270":{"#nid":"676270","#data":{"type":"news","title":"Duo Phone Call 2FA Phase Out","body":[{"value":"\u003Cp\u003EAs part of the \u003Ca href=\u0022https:\/\/oit.gatech.edu\/\u0022\u003EOffice of Information Technology\u0027s\u003C\/a\u003E (OIT) ongoing commitment to strengthen Georgia Tech\u2019s defenses against cyber threats, we implemented the two-factor authentication (2FA) method \u003Ca href=\u0022https:\/\/news.gatech.edu\/news\/2024\/06\/21\/verified-duo-push-launching-tech-june-24\u0022\u003EVerified Duo Push\u003C\/a\u003E this past June, significantly improving the integrity of the Institute\u2019s systems. Further, after conducting campus survey and cybersecurity research, OIT has made the decision to no longer offer the Duo Mobile phone call 2FA method for login to Georgia Tech systems, and OneUSG Connect access for campus users, beginning this fall, in two phases.\u003C\/p\u003E\u003Cp\u003EBeginning Nov. 11, the Duo phone call method will not be offered as a two-factor authentication option for Georgia Tech users when logging in to OneUSG Connect. Beginning Dec. 3, the method will not be offered as a 2FA option for any Georgia Tech login system. The Duo phone call authentication method \u003Cem\u003Ewill\u003C\/em\u003E remain a recovery mechanism for logging into \u003Ca href=\u0022https:\/\/passport.gatech.edu\/\u0022\u003EPassport\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\u003Cp\u003EWith the understanding that some campus members may have constraints and require the continued use of the Duo phone call method, OIT will work with these users on a case-by-case basis. The use of authentication methods such as Verified Duo Push, Duo Passcode, YubiKeys, and passkeys is encouraged. Support teams will be available for one-on-one assistance, through virtual sessions and help desks, to assist users with these methods.\u0026nbsp;\u003C\/p\u003E\u003Cp\u003EOIT has provided updated resources and video tutorials for setting up Duo Mobile and other authentication methods at \u003Ca href=\u0022https:\/\/oit.gatech.edu\/two-factor-authentication\u0022\u003Eoit.gatech.edu\/two-factor-authentication\u003C\/a\u003E.\u0026nbsp;\u003C\/p\u003E\u003Cp\u003ECampus members can also review the following 2FA knowledge articles for assistance (or search for their respective titles or article numbers at \u003Ca href=\u0022https:\/\/gatech.service-now.com\/home\u0022\u003Eservices.gatech.edu)\u003C\/a\u003E:\u0026nbsp;\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Ca href=\u0022https:\/\/gatech.service-now.com\/home?id=kb_article_view\u0026amp;sysparm_article=KB0043917\u0022\u003EHow can I make Duo 2FA really easy at Georgia Tech?\u003C\/a\u003E (KB0043917)\u0026nbsp;\u003C\/li\u003E\u003Cli\u003E\u003Ca href=\u0022https:\/\/gatech.service-now.com\/home?id=kb_article_view\u0026amp;sysparm_article=KB0043779\u0022\u003EThe Differences between Two-Factor Authentication Methods\u003C\/a\u003E (KB0043779)\u0026nbsp;\u003C\/li\u003E\u003Cli\u003E\u003Ca href=\u0022https:\/\/gatech.service-now.com\/home?id=kb_article_view\u0026amp;sysparm_article=KB0043809\u0022\u003EHow to get Duo Mobile\u003C\/a\u003E (KB0043809)\u0026nbsp;\u003C\/li\u003E\u003Cli\u003E\u003Ca href=\u0022https:\/\/gatech.service-now.com\/home?id=kb_article_view\u0026amp;sysparm_article=KB0043762\u0022\u003EHow to Add a Duo Passkey\u003C\/a\u003E (KB0043762)\u0026nbsp;\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003ECampus members can also contact their unit computer support representative, or the Administrative Services Center at\u202f404.385.1111 or \u003Ca href=\u0022mailto:support@oit.gatech.edu\u0022\u003E\u003Cstrong\u003Esupport@oit.gatech.edu\u003C\/strong\u003E\u003C\/a\u003E, if they need assistance setting up a two-factor authentication method.\u0026nbsp;\u003C\/p\u003E","summary":"","format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003EBeginning Nov. 11, the Duo phone call method will not be offered as a two-factor authentication (2FA) option for Georgia Tech users when logging in to OneUSG Connect. Beginning Dec. 3, the method will not be offered as a 2FA option on any Georgia Tech login system.\u003C\/p\u003E","format":"limited_html"}],"field_summary_sentence":[{"value":"OIT will no longer provide the Duo phone call two-factor authentication method for login to Georgia Tech systems beginning this fall, across two phases."}],"uid":"34932","created_gmt":"2024-08-27 13:31:13","changed_gmt":"2024-09-27 18:49:21","author":"Courtney Hill","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2024-08-26T00:00:00-04:00","iso_date":"2024-08-26T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"related_links":[{"url":"https:\/\/news.gatech.edu\/news\/2024\/06\/21\/verified-duo-push-launching-tech-june-24","title":"Verified Duo Push Launching at Tech June 24"}],"groups":[{"id":"174291","name":"OIT"}],"categories":[],"keywords":[{"id":"175607","name":"two-factor authenticaiton"},{"id":"193801","name":"Duo mobile"},{"id":"183656","name":"oit feature"}],"core_research_areas":[],"news_room_topics":[{"id":"71881","name":"Science and Technology"}],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003Eoit@gatech.edu\u003C\/p\u003E","format":"limited_html"}],"email":["oit@gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}