{"670801":{"#nid":"670801","#data":{"type":"news","title":"Library launches LibAnswers chatbot","body":[{"value":"\u003Cp\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003EIn early October, the Georgia Tech Library launched its first chatbot, a new tool that answers frequently asked questions from users and directs them, on request, to a Public Services Associate for live assistance.\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003EThe bot also supplies assistance with basic questions when the Library isn\u2019t open (the Library does not stay open 24 hours during academic breaks).\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003EThe service is provided by Springshare\u2019s LibAnswers platform. For more information, contact Public Services Associate Diann Lindsay at \u003Ca href=\u0022mailto:diann.lindsay@library.gatech.edu\u0022 title=\u0022mailto:diann.lindsay@library.gatech.edu\u0022\u003E\u003Cspan\u003Ediann.lindsay@library.gatech.edu\u003C\/span\u003E\u003C\/a\u003E.\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003E\u003Cspan\u003EIf you would like to provide feedback on the service, \u003Ca href=\u0022https:\/\/t.e2ma.net\/click\/dlltmg\/dlpsk79b\/tx59bjb\u0022\u003Eclick here\u003C\/a\u003E. \u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/span\u003E\u003C\/p\u003E\r\n","summary":"","format":"limited_html"}],"field_subtitle":[{"value":"In early October, the Georgia Tech Library launched its first chatbot, a new tool that answers frequently asked questions from users."}],"field_summary":[{"value":"\u003Cp\u003E\u003Cspan\u003EIn early October, the Georgia Tech Library launched its first chatbot, a new tool that answers frequently asked questions from users and directs them, on request, to a Public Services Associate for live assistance.\u003C\/span\u003E\u003C\/p\u003E\r\n","format":"limited_html"}],"field_summary_sentence":[{"value":"In early October, the Georgia Tech Library launched its first chatbot, a new tool that answers frequently asked questions from users and directs them, on request, to a Public Services Associate for live assistance."}],"uid":"28817","created_gmt":"2023-10-31 15:39:24","changed_gmt":"2023-10-31 15:40:46","author":"Jason Wright","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2023-10-31T00:00:00-04:00","iso_date":"2023-10-31T00:00:00-04:00","tz":"America\/New_York"},"extras":[],"hg_media":{"672226":{"id":"672226","type":"image","title":"top-image-libanswers.png","body":null,"created":"1698766785","gmt_created":"2023-10-31 15:39:45","changed":"1698766785","gmt_changed":"2023-10-31 15:39:45","alt":"LibAnswers","file":{"fid":"255433","name":"top-image-libanswers.png","image_path":"\/sites\/default\/files\/2023\/10\/31\/top-image-libanswers.png","image_full_path":"http:\/\/hg.gatech.edu\/\/sites\/default\/files\/2023\/10\/31\/top-image-libanswers.png","mime":"image\/png","size":130210,"path_740":"http:\/\/hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/2023\/10\/31\/top-image-libanswers.png?itok=TIhURnRi"}}},"media_ids":["672226"],"groups":[{"id":"47240","name":"Georgia Tech Library"}],"categories":[{"id":"42901","name":"Community"}],"keywords":[{"id":"1205","name":"Library"},{"id":"193232","name":"LibAnswers"},{"id":"169137","name":"chatbot"}],"core_research_areas":[{"id":"39511","name":"Public Service, Leadership, and Policy"}],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[],"email":[],"slides":[],"orientation":[],"userdata":""}}}