In the Internet age, the telecommunications industry is spawning
innovative services and systems. The industry is growing
rapidly due to reduced equipment costs, intense competition and
deregulation. Effective management of these new services is often
difficult due complexity and uncertainty. The service manager
would like to maximize profit while maintaining a quality customer
experience. Three fundamental management problems are identified and
addressed
performance, provisioning and pricing.
Time varying queueing models and dynamic optimization are combined
to tackle these three management problems. The communication services
under examination are bandwidth leasing, call centers and web
