{"599610":{"#nid":"599610","#data":{"type":"news","title":"Clone of Customer Experience Central Focus for 2017 Fall Capstone Competition ","body":[{"value":"\u003Cp\u003EIn today\u0026rsquo;s highly competitive market, companies must differentiate themselves more than ever before, and for many that means optimizing the customer experience. So it\u0026rsquo;s no surprise that many of the \u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/\u0022\u003E136 teams\u003C\/a\u003E at this year\u0026rsquo;s fall Capstone Design Expo focused on products and services to improve some aspect of the life of the consumer through innovation. \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EFor many teams, the projects were all about making people\u0026rsquo;s lives easier. From a 2-D wearable sensor that makes it simple for runners to access their smartphone, to an app that provides a more transparent automotive service experience to car owners, student teams focused their energy on creating projects tailored to the customer. Two separate teams focused on the fan at the Mercedes-Benz and Braves stadiums in Atlanta, ensuring that game watchers could access food and beverages as efficiently as possible to enhance their game day experience. Another team helped customers coming into Home Depot find the exact screw they are looking for with a device that analyzes the screw type, removing shopping frustrations.\u003C\/p\u003E\r\n\r\n\u003Cp\u003EOther teams focused on enhancing the customer experience. Luxury car brands manufactured by GM had one team designing driver\u0026rsquo;s seats with sensors to increase the safety and comfort of commuters, ultimately delivering a higher quality driving experience. Mechanical engineering team members Doug Learnard and Golda Nguyen agreed that offering a novel car experience to drivers is a value add for customers when considering their buying options, and a tailored, personalized seat offers a better commute. \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EAt the end of the night there was a surprise in store for all competitors. For the first time in Capstone\u0026rsquo;s 10 year history, there was a tie for the overall winner. \u0026ldquo;Bacon and Eggs\u0026rdquo; and \u0026ldquo;Team 16 Emory Risk\u0026rdquo; shared the spotlight and $3,000 cash prize. Both teams were from ISyE.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u0026ldquo;Bacon and Eggs\u0026rdquo; focused on system improvements for Waffle House to help the chain uphold their commitment to 24\/7\/365 quality customer service. The team optimized four areas for the restaurant, including restructuring the maintenance van inventory model, modifying geographic assignment of maintenance technicians, reprioritizing preventative maintenance procedures, and recommending a centralized maintenance management platform.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u0026ldquo;Waffle house is one of those places where every time you go there, you can tell how much they care about their customers, and it\u0026rsquo;s really been an honor to help them out with that,\u0026rdquo; said Christopher Bush, ISyE. \u0026ldquo;All in all, winning feels like an absolutely amazing experience. Everyone talks about how hard it is for industrial teams to win Capstone, and we set out to defy that.\u0026rdquo;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EFor \u0026ldquo;Team 16 Emory Risk,\u0026rdquo; students focused on enabling doctors at Emory to provide better healthcare, upholding Emory\u0026rsquo;s value equation which is \u0026ldquo;Quality Over Cost.\u0026rdquo; The team combined Emory\u0026rsquo;s medical and financial data to provide physicians a way to better allocate their resources and inputs, such as medications and beds for patients.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u0026ldquo;Our team is so excited to win, we are really honored to have worked with Emory Healthcare, which is an awesome client,\u0026rdquo; said Sarah Both, ISyE. \u0026ldquo;In fact, we had our final handoff meeting with Emory today, and they are incredibly excited and looking forward to implementing our work into their system to preserve resources and provide a better experience to patients.\u0026rdquo; \u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003EMany student teams are poised to take their projects even further after Capstone, either applying for a patent or joining the \u003Ca href=\u0022http:\/\/create-x.gatech.edu\/1about.html\u0022\u003ECREATE-X\u003C\/a\u003E program to take their business idea to market. And those focusing on the consumer have a distinct advantage in today\u0026rsquo;s business world that offers high reward to companies who invest in the customer experience.\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003E2017 Fall Capstone Design Expo Winners\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EOverall winner \u0026ndash; Tie\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/1003\/\u0022 rel=\u0022nofollow\u0022\u003EBacon and Eggs\u0026nbsp;\u003C\/a\u003E- Waffle House maintenance handling system improvements\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003ERikhil Shah, ISyE, Duluth GA\u003C\/li\u003E\r\n\t\u003Cli\u003EChristopher Bush, ISyE, Pittsburg, Pennsylvania\u003C\/li\u003E\r\n\t\u003Cli\u003EViral Shah, ISyE, Duluth, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ENick Rogstad, ISyE, St. Simons, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EScott Larson, ISyE, Marietta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EHasit Dewan, ISyE, Duluth, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ERoshan Balakrishnan, ISyE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EMelina Blasetti, ISyE, Marietta, GA\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/978\/\u0022 rel=\u0022nofollow\u0022\u003ETeam 16 Emory Risk\u0026nbsp;\u003C\/a\u003E- Emory Healthcare Risk Modeling and Patient Quality Metrics\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003E\r\n\t\u003Cp\u003EAlice Jinks, ISyE, Columbus, GA\u003C\/p\u003E\r\n\t\u003C\/li\u003E\r\n\t\u003Cli\u003ESarah Both, ISyE, Columbus, OH\u003C\/li\u003E\r\n\t\u003Cli\u003EMadeline Gaffney, ISyE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EThomas Ross, ISyE, Cumming, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EBrandon Wells, ISyE, Cartersville, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ENathan Stefanick, ISyE, Vienna, VA\u003C\/li\u003E\r\n\t\u003Cli\u003EMatthew Creatore, ISyE, Chapel Hill, NC\u003C\/li\u003E\r\n\t\u003Cli\u003EMichael Senoo, ISyE, Hillsborough, NJ\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EAerospace Engineering \u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/1001\/\u0022 rel=\u0022nofollow\u0022\u003EOstrow Air\u0026nbsp;\u003C\/a\u003E - Commuter Aircraft\/Air-taxi Aircraft 2030\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EGreg Hopkins, AE, Fayetteville, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EAlexander Ostrow, AE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EMichael McCracken, AE, Duluth, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EBlake Finlayson, AE, Andover, MA\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EBiomedical Engineering\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/917\/\u0022 rel=\u0022nofollow\u0022\u003ELiv\u0026#39;R Little\u003C\/a\u003E\u0026nbsp;- Laparoscopic Liver Maneuvering Device\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EShyam Nathu, BME, Johns Creek, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EAken Sanghavi, BME, Mumbai, India\u003C\/li\u003E\r\n\t\u003Cli\u003EMonali Shah, BME, Milton, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EAsahi Murata, BME, Roswell, GA\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003ECivil \u0026amp; Environmental Engineering\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/938\/\u0022 rel=\u0022nofollow\u0022\u003EJ2AD Engineering\u003C\/a\u003E - Bridge Replacement - Lee St Over Heart of Georgia Railroad\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EJiyoon Oh, CE, Seoul, South Korea\u003C\/li\u003E\r\n\t\u003Cli\u003EJessie Lei, CE, Vancouver, Canada\u003C\/li\u003E\r\n\t\u003Cli\u003EAustin Foo, CE, Ipoh, Malaysia\u003C\/li\u003E\r\n\t\u003Cli\u003EDonald Smith, CE, Imperial Beach, California\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EElectrical \u0026amp; Computer Engineering\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/897\/\u0022 rel=\u0022nofollow\u0022\u003EBrighter SoluSuns\u003C\/a\u003E - \u0026nbsp;Intelligent Triport\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EHoai Thuong Nguyen, EE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EMalik Barton, EE, Grayson, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EMichelle George, EE, Longmeadow, MA\u003C\/li\u003E\r\n\t\u003Cli\u003EMarcus Fisher, EE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EJeremy Deremer, EE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ENatalie Chu, EE, Atlanta, GA\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EIndustrial Design and Mechanical Engineering \u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/993\/\u0022 rel=\u0022nofollow\u0022\u003ERampion\u003C\/a\u003E\u0026nbsp;- Dance Ramp Assembly Optimization Project\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EJulia Vorpahl, ID, Ellijay, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EEnrique Garcia, ME, Caracas, Venezuela\u003C\/li\u003E\r\n\t\u003Cli\u003EMelissa Shi, ID, Nanjing, China\u003C\/li\u003E\r\n\t\u003Cli\u003EJeffrey Ding, ME, Dallas, TX\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EIndustrial \u0026amp; Systems Engineering\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/1002\/\u0022 rel=\u0022nofollow\u0022\u003E12 Textron Quality\u003C\/a\u003E\u0026nbsp;- Textron Quality\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EZhejing Liu, ISyE, Tainjin, China\u003C\/li\u003E\r\n\t\u003Cli\u003EScott Berry, ISyE, Roswell, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EKerui Cui, ISyE, Suxi, Jaingsu, China\u003C\/li\u003E\r\n\t\u003Cli\u003EAndre Evans, ISyE, Dacula, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ESaneel Prabhu, ISyE, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EConor Tanzman, ISyE, Wilton, CT\u003C\/li\u003E\r\n\t\u003Cli\u003EJi Qi, ISyE, Shijiazhuang, Hebei, China\u003C\/li\u003E\r\n\t\u003Cli\u003EGordon Nail, ISyE, Swainsboro, GA\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EMechanical Engineering\u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/920\/\u0022 rel=\u0022nofollow\u0022\u003EBlankity Blank\u003C\/a\u003E - Material Handling Revolution\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EBrandon Will, ME, Circle Pines, MN\u003C\/li\u003E\r\n\t\u003Cli\u003EMichael Bailey, ME, Canton, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EAustin Forgey, ME, McDonough, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EHannah Larson, ME, Roswell, GA\u003C\/li\u003E\r\n\t\u003Cli\u003ELauren Perrine, ME, Potomac, MD\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n\r\n\u003Cp\u003E\u003Cstrong\u003EInterdisciplinary \u003C\/strong\u003E\u003C\/p\u003E\r\n\r\n\u003Cp\u003E\u003Ca href=\u0022http:\/\/expo.gatech.edu\/projects\/960\/\u0022 rel=\u0022nofollow\u0022\u003EMiracle on Techwood\u0026nbsp;\u003C\/a\u003E - Lockblox\u0026nbsp;\u003C\/p\u003E\r\n\r\n\u003Cul\u003E\r\n\t\u003Cli\u003EBen Ibach, MSE, Jacksonville, FL\u003C\/li\u003E\r\n\t\u003Cli\u003EBen Rothschild, ME, Atlanta, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EWill Byars, ME, Columbus, OH\u003C\/li\u003E\r\n\t\u003Cli\u003EMick Baker, ME, Sandy Springs, GA\u003C\/li\u003E\r\n\t\u003Cli\u003EJake Salesky, ME\u003C\/li\u003E\r\n\u003C\/ul\u003E\r\n","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":"","field_summary_sentence":[{"value":"Capstone Design Expo teams focus on the consumer"}],"uid":"34393","created_gmt":"2017-12-06 15:44:55","changed_gmt":"2022-05-26 17:09:36","author":"Anne Stanford","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2017-12-06T00:00:00-05:00","iso_date":"2017-12-06T00:00:00-05:00","tz":"America\/New_York"},"extras":[],"hg_media":{"599592":{"id":"599592","type":"image","title":"Capstone Winning Teams","body":null,"created":"1512569404","gmt_created":"2017-12-06 14:10:04","changed":"1512569404","gmt_changed":"2017-12-06 14:10:04","alt":"bacon and eggs and team 16 emory risk capstone winners ","file":{"fid":"228585","name":"Winners.jpg","image_path":"\/sites\/default\/files\/images\/Winners.jpg","image_full_path":"http:\/\/hg.gatech.edu\/\/sites\/default\/files\/images\/Winners.jpg","mime":"image\/jpeg","size":535118,"path_740":"http:\/\/hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/Winners.jpg?itok=Xp7akar5"}}},"media_ids":["599592"],"groups":[{"id":"1242","name":"School of Industrial and Systems Engineering (ISYE)"}],"categories":[{"id":"129","name":"Institute and Campus"}],"keywords":[{"id":"12652","name":"capstone"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003EGeorgia Parmelee\u003C\/p\u003E","format":"limited_html"}],"email":["georgia.parmelee@coe.gatech.edu"],"slides":[],"orientation":[],"userdata":""}}}