{"50739":{"#nid":"50739","#data":{"type":"news","title":"University System Initiates Survey with an Employee Focus","body":[{"value":"\u003Cp\u003EAs part of the University System of Georgia\u2019s Customer Focus program, randomly selected members of the Georgia Tech community are being asked to complete a survey to assess each university\u2019s workplace quality and employee satisfaction.\n\n\u003C\/p\u003E\u003Cp\u003EThe survey is a collaborative project of the Governor\u2019s Office of Customer Service, State Personnel Administration, and the University System of Georgia (USG). Members of the faculty, staff and administration will be randomly selected from each institution and the system office. \n\n\u003C\/p\u003E\u003Cp\u003EThe goal of the Customer Focus program is to promote a customer-focus culture throughout the University System of Georgia. Each institution has a Customer Service Champion, appointed by the president, on their campus. One of the objectives for the Customer Service Champions is to guide and manage customer service improvement throughout their institutions. \n\n\u003C\/p\u003E\u003Cp\u003EThe USG Customer Service Employee Satisfaction Survey represents the first assessment of its kind. With the results, the Customer Focus program will review workplace satisfaction trends, gain knowledge of employee customer service expectations and opportunities to make a difference in employee satisfaction at Georgia Tech and the University System of Georgia.\n \n\u003C\/p\u003E\u003Cp\u003EParticipation is voluntary, and your name and your answers will be kept confidential. The survey link will be sent from \u003Cem\u003Ecustomerfocus@usg.edu\u003C\/em\u003E and will take approximately 20 minutes to complete.\u003C\/p\u003E","summary":null,"format":"limited_html"}],"field_subtitle":[{"value":"Randomly selected members of the Georgia Tech community asked to participate"}],"field_summary":[{"value":"As part of the University System of Georgia\u2019s Customer Focus program, randomly selected members of the Georgia Tech community are being asked to complete a survey to assess each university\u2019s workplace quality and employee satisfaction.","format":"limited_html"}],"field_summary_sentence":[{"value":"Randomly selected members of the Georgia Tech community are being asked to complete a survey"}],"uid":"27299","created_gmt":"2010-01-29 15:30:28","changed_gmt":"2016-10-08 03:04:16","author":"Michael Hagearty","boilerplate_text":"","field_publication":"","field_article_url":"","dateline":{"date":"2010-01-29T00:00:00-05:00","iso_date":"2010-01-29T00:00:00-05:00","tz":"America\/New_York"},"extras":[],"hg_media":{"50740":{"id":"50740","type":"image","title":"USG Customer Focus program","body":null,"created":"1449175437","gmt_created":"2015-12-03 20:43:57","changed":"1475894471","gmt_changed":"2016-10-08 02:41:11","alt":"USG Customer Focus program","file":{"fid":"190153","name":"CustomerFocus.jpg","image_path":"\/sites\/default\/files\/images\/CustomerFocus.jpg","image_full_path":"http:\/\/hg.gatech.edu\/\/sites\/default\/files\/images\/CustomerFocus.jpg","mime":"image\/jpeg","size":33039,"path_740":"http:\/\/hg.gatech.edu\/sites\/default\/files\/styles\/740xx_scale\/public\/images\/CustomerFocus.jpg?itok=fs9qy2zK"}}},"media_ids":["50740"],"related_links":[{"url":"http:\/\/customerfocus.usg.edu\/","title":"USG Customer Focus program"},{"url":"http:\/\/www.usg.edu\/","title":"University System of Georgia"}],"groups":[{"id":"1317","name":"News Briefs"}],"categories":[{"id":"129","name":"Institute and Campus"}],"keywords":[{"id":"8349","name":"customer service"},{"id":"8350","name":"employee"},{"id":"167062","name":"survey"},{"id":"1966","name":"usg"}],"core_research_areas":[],"news_room_topics":[],"event_categories":[],"invited_audience":[],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:customerfocus@usg.edu\u0022\u003EDeborah Scott\u003C\/a\u003E\u003Cbr \/\u003EUniversity System of Georgia\u003Cbr \/\u003E888-370-2930\u0026nbsp;\u003C\/p\u003E","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}