{"428601":{"#nid":"428601","#data":{"type":"event","title":"Service Excellence: One Interaction at a Time","body":[{"value":"\u003Cp\u003ECustomer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EExplore the meaning of service excellence the Georgia Tech way\u003C\/li\u003E\u003Cli\u003EDiscover valued behaviors that promote enriched service relationships\u003C\/li\u003E\u003Cli\u003ELearn service techniques that proactively exceed your customer\u2019s expressed and implied needs\u003C\/li\u003E\u003Cli\u003EUse a conversation guide to initiate service excellence dialogue in order to align yourself with leadership\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThis highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace.\u003C\/p\u003E\u003Cp\u003E\u003Cstrong\u003E$50.00 No Show Fee\u003C\/strong\u003E\u003C\/p\u003E\u003Ch4 class=\u0022relatedLinksTitle\u0022\u003ERELATED LINKS\u003C\/h4\u003E\u003Cul class=\u0022relatedLinks\u0022\u003E\u003Cli\u003E\u003Ca href=\u0022http:\/\/trains.gatech.edu\/courses\/index#view-13201\u0022\u003ERegister to attend\u003C\/a\u003E\u003C\/li\u003E\u003Cli\u003E\u003Ca href=\u0022http:\/\/www.ohr.gatech.edu\/learning\u0022\u003EWorkplace Learning and Professional Development\u003C\/a\u003E\u003C\/li\u003E\u003C\/ul\u003E","summary":null,"format":"limited_html"}],"field_subtitle":"","field_summary":[{"value":"\u003Cp\u003E\u003Cem\u003EThis interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role.\u003C\/em\u003E\u003C\/p\u003E","format":"limited_html"}],"field_summary_sentence":[{"value":"Delve deeper into the art of service excellence, regardless of your job."}],"uid":"27649","created_gmt":"2015-07-27 13:44:53","changed_gmt":"2016-10-08 02:12:37","author":"Christine Kapurch","boilerplate_text":"","field_publication":"","field_article_url":"","field_event_time":{"event_time_start":"2015-10-09T10:00:00-04:00","event_time_end":"2015-10-09T17:00:00-04:00","event_time_end_last":"2015-10-09T17:00:00-04:00","gmt_time_start":"2015-10-09 14:00:00","gmt_time_end":"2015-10-09 21:00:00","gmt_time_end_last":"2015-10-09 21:00:00","rrule":null,"timezone":"America\/New_York"},"extras":[],"groups":[{"id":"64303","name":"Human Resources"}],"categories":[],"keywords":[],"core_research_areas":[],"news_room_topics":[],"event_categories":[{"id":"26411","name":"Training\/Workshop"}],"invited_audience":[{"id":"78761","name":"Faculty\/Staff"}],"affiliations":[],"classification":[],"areas_of_expertise":[],"news_and_recent_appearances":[],"phone":[],"contact":[{"value":"\u003Cp\u003E\u003Ca href=\u0022mailto:latrese.ferguson@ohr.gatech.edu\u0022\u003ELaTrese Ferguson\u0026nbsp;\u003C\/a\u003E\u003Cbr \/\u003EWorkplace Learning and Professional Development Manager\u003Cbr \/\u003EOffice of Human Resources\u003C\/p\u003E","format":"limited_html"}],"email":[],"slides":[],"orientation":[],"userdata":""}}}