Service Excellence: One Interaction at a Time

Event Details
  • Date/Time:
    • Friday May 4, 2018
      9:00 am - 4:00 pm
  • Location: Room 149, Global Learning Center
  • Phone:
  • URL:
  • Email:
  • Fee(s):
    Free
  • Extras:
Contact
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Summaries

Summary Sentence: Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers.

Full Summary: Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers.

Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will:

  • Explore the meaning of service excellence the Georgia Tech way
  • Discover valued behaviors that promote enriched service relationships
  • Learn service techniques that proactively exceed your customer’s expressed and implied needs
  • Utilize a conversation guide to initiate service excellence dialogue in order to align yourself with leadership

This highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace.

$50.00 No Show Fee

Register to attend

Related Links

Additional Information

In Campus Calendar
Yes
Groups

General, Human Resources

Invited Audience
Faculty/Staff
Categories
Other/Miscellaneous
Keywords
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Status
  • Created By: Kristen Bailey
  • Workflow Status: Published
  • Created On: Mar 12, 2018 - 2:27pm
  • Last Updated: Mar 12, 2018 - 2:27pm