Customer service skills are a foundational competency for every professional. Although we all have countless priorities, the core of our service orientated effectiveness still lies in our ability to proactively and effectively service our customers. As a participant in this learning session, you will: - Explore the meaning of service excellence the Georgia Tech way
- Discover valued behaviors that promote enriched service relationships
- Learn service techniques that proactively exceed your customer’s expressed and implied needs
- Utilize a conversation guide to initiate service excellence dialogue in order to align yourself with leadership
This highly interactive session will challenge you to delve deeper into the art of service excellence, regardless of your job role, and allow you an opportunity to identify the service excellence behaviors and techniques that are most impactful in your workplace. Attendees are encouraged to bring their lunch. RSVP Required.