Supply chain management is on everybody's mind today. Effective supply chain management has been heralded as the next source of building, sustaining and winning competitive advantage. Academics, consultants, managers and business writers have all spoken widely about the compelling bottom-line benefits and tremendous pay-offs that accrue to firms from developing effective supply chains. Others have talked about the strong correlation between excellence in supply chain management and shareholder value. Yet, hard evidence to support these claims seems to be limited. Much of the evidence is anecdotal and case-study oriented and is often based on non-financial metrics.

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