Speaker: John F. ("Jeff") Kelley, Ph.D., CHFP

After 18 years at the IBM T.J. Watson Research Center, I joined the outbound consulting group at what is now IBM Interactive Experience, where I have been since 2000 (excepting an 18 year sabbatical with Mica Endsley at SA Technologies).

I have done a wide variety of UX (User Experience) consulting work with clients with widely disparate understanding of (or exposure to) the concepts of user-centered design. I’ve worked solo and in teams of dozens of consultants.

In this talk, I will share some of my lessons learned around life on the road, listening to and educating client executives, mentoring client working partners from different disciplines, keeping my own skills fresh, and contributing to the profession.

My work to inform, shape, evaluate, and monitor the consumability of software application designs has run the gamut:

• Collecting and balancing business, technical, and user requirements
• Applying requirements to design
• Developing ways to incorporate iterative, user-centered design (UCD) into corporate development processes
• Rapid, table-driving prototyping technologies
• Applying efficient UCD techniques in time-constrained Agile development environments
• Conducting usability studies (from qualitative cognitive walkthroughs to quantitative assessments)
• Developing post roll-out processes for aggregating usability and monitoring findings to refine user requirements and refine future design work.
• Project management and team leadership.

Bio

Jeff Kelley is an IBM Master Inventor (38 patents and 22 published invention disclosures) and a Senior Managing Consultant with the User Research and Design National Practice (URD) of IBM Interactive Experience. Jeff has been involved in most aspects of client engagements, including proposal development, requirements analysis, solution design and delivery, prototyping, interface design innovation, development coding (Java & Web client), and stakeholder / customer interaction. Jeff is Chair of the IBM Worldwide User Experience Community of Practice. Jeff, a former Editor of Ergonomics In Design and an adjunct professor at Georgia Tech, is a board-certified Human Factors Professional, a fellow of the Human Factors and Ergonomics Society, and a fellow of the Institute of Ergonomics and Human Factors (UK). Jeff was the 2008 President of HFES (jfkprez.blogspot.com) and currently serves as an elected officer on the Executive Council of HFES as well as the Board of Certification in Professional Ergonomics.

Education: B.A. Human Factors, University of California at Santa Barbara (USCB); M.A. Ergonomics, UCSB; M.A. Experimental Psychology, The Johns Hopkins University (JHU); Ph.D. Engineering Psychology, JHU (Alphonse Chapanis)